Marigold Services Group has firm criteria for our employees. The key to sustainability is our employees and part of ensuring this is continuous improvement, this criteria flows from management to operations staff and cleaners.
The quality of our people is the cornerstone of our ability to serve our clients. For this reason, we invest tremendous resources in identifying exceptional people, developing their skills, and creating an environment that fosters their growth as managers and support staff.
Our work is founded on a rigorous understanding of every client’s specific context, sector dynamics, and environment. For this reason, we invest our company’s resources annually in knowledge and skills development.
We focus on all facets of the cleaning industry, trends, and emerging best practices, in every industry and region, locally and globally. All of our cleaners and management team contribute time and expertise to developing these insights, because they are integral to our ability to help clients achieve their goals.
Our investment in knowledge also helps advance the practice of management. We publish our findings extensively to our clients, and we engage our clients not just on an operational level but on a best practice level.
COMMUNICATION IS KEY
Maintaining open and accessible communication channels with our clients is paramount.
Every site has a detailed set of cleaning specifications which are developed and agreed with our clients to ensure they are aware what we will be doing and how frequently.
We are always available to our clients and can be contacted in the following ways:
Direct contact with our operations manager 24/7, no hurdles or call centres to call through.
A communication book is placed at your premises to provide an avenue for communication with cleaning staff – they’re usually on site when you’re not.
All client related emails are attended to by management and are dealt with promptly.
We also communicate with you about any maintenance issues with your premises eg. leaking taps or blocked toilets.
Our communication policy means your requests, concerns or queries are dealt with by someone you know and trust and is familiar with your premises.